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Obtaining LUSAS technical support - how to contact
us
Technical support is available from the LUSAS distributor that serves
your country or region. It is provided free to those clients with a current
support and maintenance agreement.
Before contacting the UK technical support team:
- Check the LUSAS
User Area which may provide the help you
require.
- Read "Contacting
LUSAS technical support - what you need to know" for details of
what you need to provide and the type of support services that are
provided.
- Email your local LUSAS Distributor
to get advice and assistance. Some of our
distributors have their own websites which we would encourage you to visit.
Obtaining support from the support team
-
UK clients and clients in countries not supported by a local distributor, can email the
support team on support@lusas.com, or call
the support line on +44 (0)20 3325 0440. Calls will be responded to
between 9.15 a.m. and 5 p.m. Monday to Friday, UK local time.
- USA clients can email the
support team on support@lusas.com, or call toll free
on 1-800 97 LUSAS (1-800 97 58727). Calls and emails
will be responded to up until 17.00 EST Monday to Friday.
Any queries sent directly to the support team from a country with
local distributor support will be redirected automatically to that local distributor as a
high priority.
Meet key members of our support team
Our
support team provides our users with a first class technical support service and
is regularly praised and stated by its users to be "the best in the
business."
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