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License key-related error
messages for standalone
licenses
(Sentinel RMS License Manager - V15
and V14 back to and including V14.2)
For detailed information
regarding the setting up of LUSAS for use with a standalone license,
please see the
"Installation Guide" in the LUSAS installation folder. Assuming
you have installed LUSAS on the C drive this file is located at:
C:\LUSAS15*\Installation Guide.pdf
The following license error
messages relate to standalone licenses locked to a USB.
[SENTINELLM,STANDALONE,####]: The USB key is not present in USB port (for feature "")
And/Or
Error(s) occurred on validating Modeller key:
[SENTINELLM,STANDALONE,#KeyID#]
- The
USB key is not present in USB port (for feature "LusasM_#KeyID#")
Causes & links to solutions
Please click here
to link to a page regarding this error.
In
V15 and also back to V14.6, on starting Modeller with a standalone
license:
Error(s) occurred on validating Modeller key:
[SENTINELLM,STANDALONE,#KeyID#]
- A licence matching the feature "LusasM_#KeyID#"
could not be found on server "no-net"
And/or in V14.4 to V14.7 inclusive in a
message box on starting Modeller:
"No valid licences are available to LUSAS on this machine, licences may be added or made available to LUSAS via the configuration utility."
Causes & links to solutions
This is a means the specified license server is
not visible to client or Sentinel RMS License Manager is not installed or
not running on the server.
Check or try the following:
-
Check
if the license has been installed successfully.
- The
USB Key drivers may need to be updated.
-
The USB key has not been detected
– ensure that the usb key is plugged directly into a USB socket
on the PC (not into a usb hub) and then please reboot you machine
and try again
-
The USB port is faulty –
try connecting another device, known to be working, to the USB
port to check it
-
The USB key may be faulty
–
try using the USB key on another PC that has LUSAS installed to
confirm that the actual key is OK
-
Security
software or a firewall may be blocking access.
If still you have
problems, please generate a licensing report and contact Support for further assistance. Please
click here for
further details as to how to create a licensing report.
Solutions
Following successful installation of the
license code file, the file "lservrc" should be found at:
C:\LUSAS150\Program Files\lservrc (No Extension). If the license
code file was installed successfully, this should be present and should
contain the same information as provided in the license code file "standalone####.txt". If this file is not present or the information
contained in it does not match the file "standalone####.txt", it
suggests that the license has not been installed successfully. In
such case, try the following:
-
Log on
directly as the Administrator
- The license to be used can be set using the
Configuration Utility on the client PC:
- If running Windows XP/2000/Vista/7,
click Start> All Programs> LUSAS 15.x for Windows> Tools>
Configuration Utility
- If running Windows 8, right-click
on the main Start screen, choose All Apps and browse for
the Configuration Utility
- If running Windows 8.1, on the
main Start screen, click on the Apps down arrow icon and
browse for the Configuration Utility
-
Click “Add.
. .”
-
Select “Standalone
licence”
-
Click “Next”
-
Click on the
“. . .” button and browse to C:\LUSAS15x\Program\License
or wherever the license code file "standalone####.txt"
has been saved, and select new license text file
-
Click “OK”,
then “Finish”, then “OK” and “Close”
the Configuration Utility
-
Test LUSAS by
double clicking on the file lusas_m.exe in the folder C:\Lusas15x\Programs.
If there is a firewall on the PC it may be restricting communication
with the USB port. To check
this, please see if temporarily disabling remove the PC from the internet
and disable the firewall as as test.
Also check that LUSAS and Sentinel software
are set as "Allowed access" (as in McAfee for example) in any
program permissions settings for the firewall or security settings.
One way to test this is to try turning of the firewall temporarily to try
LUSAS. If indeed you do use McAfee – see http://service.mcafee.com/faqdocument.aspx?id=TS100813
If you continue to encounter problems after following the
instructions linked above:
- Please obtain a copy of the output
obtained by clicking “Create Report” in the Configuration
Utility on the PC. To do this:
- If running Windows XP/2000/Vista/7,
click Start> All Programs> LUSAS 15.0 for Windows>
Tools> Configuration Utility
- If running Windows 8,
right-click on the main Start screen, choose All Apps
and browse for the Configuration Utility
- If running Windows 8.1, on the
main Start screen, click on the Apps down arrow icon
and browse for the Configuration Utility
- Please make a note of the serial number
(s/n####) marked on the USB key and ensure that it matches the number in the name of the
license code text file "standalone####_####.txt" that you
have installed using the Configuration Utility.
Please then contact
LUSAS technical support with this information and attach the license code
text file standalone####_####.txt" that you have been trying to
install.
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